Privacy Policy

A legal disclaimer

Effective Date: April 1, 2025

DeepBlue Mortgage ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you:

Visit our website (www.deepbluemortgage.com)
Use our mortgage brokerage services
Communicate with us via text/SMS messaging

NMLS #2703583

1. Information We Collect

A. Information You Provide

When you interact with our services, we may collect:

Contact information (name, email, phone number, address)
Social Security Number (for loan applications)
Financial information (income, debts, credit history)
Employment details
Mobile phone number (for text/SMS communications)

B. Automatic Data Collection

When you visit our website or interact with our messages, we may gather:

IP address and device information
Browser type and operating system
Website usage data (pages visited, time spent)
Cookies and tracking data (see Section 5)
Text message engagement metrics

C. Information from Third Parties

We may obtain data from:

Credit bureaus (for loan qualification)
Government agencies (for compliance)
Verified marketing partners

2. How We Use Your Information

We use your information to:

Process mortgage applications and provide loan services
Communicate about your loan (phone, email, or text)
Send important account updates and service notifications
Improve our website and services
Comply with legal requirements (GLBA, SAFE Act, TCPA)
Prevent fraud and enhance security

For text messaging services specifically, we collect and use:

Mobile phone number and carrier information
Message content and timestamps
Opt-in/opt-out records (including STOP/HELP responses)

3. SMS/Text Messaging Compliance

A. Consent & Usage

We get consent verbally by asking "Do you agree to receive Conversations (external) text messages from DeepBlue Mortgage. messages for:

Loan application updates
Document requests
Payment reminders
Account alerts
Appointments reminders

Key Disclosures:

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes."
"All other data sharing excludes text messaging opt-in data/consent."

4. Information Sharing Practices

We do not sell your personal information. We may share it with:

Lenders and financial institutions (to process your loan)
Service providers (credit bureaus, IT vendors)
Government and regulatory agencies (when required by law)

Mobile Data Protection:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

5. Cookies & Tracking Technologies

We use cookies to enhance your website experience. You may manage cookies through your browser settings.

6. Data Security Measures

We protect your data through:

SSL encryption for online transactions
Secure document storage protocols
Restricted employee access
Encrypted text messaging platforms

7. Your Privacy Rights

You may:

Request access to or correction of your personal data
Opt out of text messages (reply STOP)
Request data deletion (subject to legal requirements)

Email: clientcare@deepbluemortgage.com
Phone: (561) 245-3964

8. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Policy Updates

We may update this policy periodically. The "Last Updated" date will reflect any changes.

10. Contact Information

For questions about this Privacy Policy:

DeepBlue Mortgage
Email: clientcare@deepbluemortgage.com
Phone: (561) 245-3964
NMLS #2703583

By using our website or text messaging services, you acknowledge acceptance of this Privacy Policy.